Categories: FAQTechnology

What is the Ford Security Package?

Ford Security Package: how it works and why you’ll love it

Many new Ford vehicles come with the Ford Security Package. If your car does, you’ll be wondering what the Ford Security Package does and how you can make the most of it. That’s what the Sherwood Ford team from Sherwood Park, AB, is here to discuss today. Keep reading to learn how this package can help you find a stolen vehicle, how much it costs, and more.

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What does the Ford Security Package do?

This connected service can alert drivers to possible security issues and provide support if a vehicle is stolen. The package can also help eligible Ford owners work with law enforcement to locate and recover a stolen vehicle.

Depending on the vehicle and circumstances, the package can provide:

Theft alerts: Receive push notifications about potential cabin intrusion, disabled hardware, factory reset activity, an open door, or an unexpected vehicle location.
Start Inhibit: Drivers can use the Ford app to help prevent the vehicle from being started remotely after unauthorized access is detected.
Stolen Vehicle Services: Ford provides 24/7 support to help track a stolen vehicle and coordinate with law enforcement.
Vehicle tracking: When Stolen Vehicle Services is activated, Ford can work with law enforcement to help determine the vehicle’s location.

These features provide another layer of protection. The Ford Security Package doesn’t replace standard vehicle security practices, but it can be a valuable tool if something goes wrong.

Ford vehicle tracking system

If an eligible Ford vehicle is stolen, the Ford vehicle tracking system can help locate it after the theft has been reported to the police. The process begins with the vehicle owner contacting local law enforcement. Once a police report has been filed, the owner can contact Ford Stolen Vehicle Services through the Ford app or by phone.

A Ford Secure Call Center agent will request information about the theft. Ford will verify the police report with law enforcement before beginning the tracking process. Ford can then provide updated vehicle location information to the police. The service can also communicate with law enforcement about case updates and assist with the recovery process.

The system is intended to work alongside law enforcement rather than replace a police investigation.

Ford Security Package cost

Eligible Ford vehicles will get a free one-year subscription to the Ford Security Package starting from the new-vehicle warranty start date. After one year, drivers can choose to keep subscribing for $7.99 per month.

Activation is required to use the service. A credit card is not required to activate the included subscription. Availability and pricing can vary based on the vehicle and connected-service terms, so Ford owners should check their specific vehicle’s connected services for the most current information.

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What to do if your Ford car is stolen

If an eligible Ford vehicle is stolen, taking the right steps quickly is important.

1. Contact the police

Report the theft to local law enforcement. Keep the police report number and the officer or department contact information available.

Ford will need this information when the theft is reported to Stolen Vehicle Services.

2. Contact Ford Stolen Vehicle Services

Contact Ford Stolen Vehicle Services through the Ford app or by calling 1-866-861-0419.

Ford provides 24/7 support through the service.

3. Provide the requested information

A Ford Secure Call Center agent will ask for information about the vehicle and theft. Ford will verify the police report with law enforcement.

Once the report is verified, Ford can begin tracking the vehicle’s location. The service can also disable Factory Reset functionality and work with the police as the case develops.

4. Watch for a confirmation email

After the case is opened, check the email associated with the service. Ford will send a confirmation containing a summary of the case information.

What happens after a stolen vehicle is recovered?

Hopefully, the Ford vehicle is located quickly. If law enforcement recovers the vehicle, there are several additional steps to take.

1. Wait for law enforcement to make contact

The police should contact the vehicle owner when the vehicle has been recovered.

2. Contact Ford Stolen Vehicle Services

Call Ford Stolen Vehicle Services through the Ford app or at 1-866-861-0419.

Let the agent know the vehicle has been recovered.

3. Ford will deactivate tracking

The agent will deactivate vehicle tracking and initiate Recovery Mode.

4. Check for the confirmation email

Ford will send an email confirming that Recovery Mode has been initiated.

5. Law enforcement will return the vehicle

Once the recovery process is complete, law enforcement will return the vehicle to its owner.

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Frequently asked questions about the Ford Security Package

How Do I Activate the Ford Security Package?

On an eligible vehicle, activation can be completed through the Ford app. Look for the Ford Security Package under Connected Services and follow the activation instructions.
The included subscription does not require a credit card to activate. Drivers should activate the service early so the security features are ready if they are ever needed.

Which Ford Vehicles Are Eligible?

The Ford Security Package is available on select Ford vehicles.
Eligible vehicles include select:
2024 and newer Ford F-150® trucks
2024 and newer Ford Super Duty® trucks
2026 and newer Ford Expedition® SUVs
2026 and newer Ford Bronco Sport® SUVs
2026 and newer Ford Mustang Mach-E® SUVs
Availability can depend on the specific vehicle, model year, and connected-services equipment.

How Do I Contact Ford Stolen Vehicle Services?

Ford provides 24/7 access to Stolen Vehicle Services through the Ford app.
In the Ford app, go to:
Account > Stolen Vehicle Services > Call Us
Owners can also contact Ford Stolen Vehicle Services directly at 1-866-861-0419.
Having the police report number and relevant vehicle information ready can help make the process easier.

Why Should Ford Owners Activate Their Security Features?

Vehicle theft can happen unexpectedly. Having connected security features already activated can give owners an additional resource if their vehicle is targeted.
The Ford Security Package combines theft alerts, Start Inhibit, and Stolen Vehicle Services in one connected service. The vehicle tracking capabilities can also help Ford coordinate with law enforcement during a theft investigation.
At Sherwood Ford, we recommend that eligible Ford owners take a few minutes to review their connected services. Knowing what the Ford app can do before an emergency happens can make it easier to act quickly if a vehicle is stolen.

Find new Ford vehicles with security features for sale at Sherwood Ford

The Ford Security Package is one of the connected features available on select newer Ford vehicles. If there are questions about Ford connected services, available technology, or a new Ford vehicle, the team at Sherwood Ford is ready to help.

Visit Sherwood Ford in Sherwood Park, AB, to explore the latest Ford trucks, SUVs, and other vehicles. Our team can also help explain available technology and connected features so drivers can get more from their Ford.

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