Is it better to finance through the dealer or a bank or credit union?
Financing through a dealership like Sherwood Ford can often save you time and money. We work with major banks and credit unions to compare rates and secure the most competitive offers, all in one place. This makes it easier to get approved quickly and choose the best option for your budget and credit situation.
Why consider dealer financing at Sherwood Ford?
Choosing dealer financing at Sherwood Ford means working with a local team that brings over 60 years of combined experience in automotive finance. Our five Business Managers and Finance Director specialize in finding the best rates and terms available in Canada, right here in your community.
Can I finance a vehicle through Sherwood Ford if I live out of town?
Absolutely. Sherwood Ford makes financing simple for out-of-town buyers. Our experienced finance team of five, with over 60 years of combined automotive expertise, can complete most of the process remotely so you can secure your new vehicle with ease.
How long are car loan terms usually?
Most car loans range from 36 to 72 months, with 48- or 60-month terms being the most popular. We also offer extended terms up to 96 months to help fit a variety of budgets and payment preferences. Our local Business Managers and Finance Director, with over 60 years of combined experience, help you choose the best term for your budget and lifestyle, all with trusted, community-focused guidance.
I need a new vehicle, but you don't have it in stock. How can you help me?
When you visit or call Sherwood Ford and can’t find exactly what you want, you have basically four choices: you can purchase a Ford vehicle already Factory Ordered and in transit, get us to special Factory Order what you want 4 to 6 months, we can try to find it at another dealership and get it for you, or you can make a choice out of our in-stock inventory. Whichever option you choose, we hope to make sure you are pleased with the friendly, knowledgeable and no-pressure experience you’ll have with our product specialists as our guest.
We are a local business looking for commercial work trucks for our fleet of vehicles. What inventory of Ford trucks and other fleet vehicles are available from Sherwood Ford?
You'll find the right solutions for all your commercial fleet needs, for both work vehicles and service. Our team are specially dedicated and trained to handle the Ford lineup of commercial & fleet vehicles Built Ford Tough including F-150, Super Duty, Chassis Cab, Cutaway, E-Series, Transit and Transit Connect. Now is a great time to add tough Ford vehicles like these to your workforce.
Does Sherwood Ford offer demo models for sale?
Yes we do! Our dealership has new vehicles from our inventory that have been driven with several thousand kilometres on the odometer, but have never been sold to a customer. These low mileage demo’s have spent some time with a member of our staff that allows them to get familiar with the vehicles we offer for sale. All demo models are covered by the balance of the manufacture warranty. Our demo’s are price discounted.
What current models from the Ford lineup does Sherwood Ford offer?
We stock in our giant inventory most new models of trucks, SUVs, crossovers and cars from Ford including F-150, Super Duty, Ranger, Transit Van, Expedition, Explorer, Edge, Escape and Mustang, Hybrid and Electric models, Bronco, Bronco Sport, Maverick. Visit our website shopping tools for the latest in Ford Model Information. We keep the models updated with the latest news, specs and more including photos and video and also provide future model research.
What warranty coverage does Sherwood Ford provide on used vehicles?
All of our pre-owned vehicles come with a no-extra charge 3-month 5,000 Km limited warranty. When you purchase a pre-owned vehicle from Sherwood Ford, it must meet strict mechanical safety standards placed on it by the Alberta Motor Vehicle Industry Council. A certified technician/mechanic looks over each of our pre-owned vehicles, inspecting the powertrain, chassis, amenities, and overall safety/mechanical condition before officially passing it. We’ll provide you with a copy of the Mechanical Fitness Assessment with your purchase.
Will Sherwood Ford pay me cash for my car? I no longer need it.
We can help you through this easily and give you a fair offer for your vehicle, no strings or obligation attached. Sherwood Ford will buy your vehicle outright and get your money for you, sometimes on the same day! There won’t be any pressure from us to buy another vehicle, so you’ll feel comfortable. And don’t worry about any liens you may have on your vehicle from finance or lease, we’ll pay them out and give you back the balance of equity. Please feel free to drop by the dealership or give us a call to make arrangements.
Can I get a copy of the mechanical safety inspection of a used vehicle?
YES. As an AMVIC-licensed business, Sherwood Ford is required to provide our customers with a completed Mechanical Fitness Assessment (MFA) form before entering into a sales agreement/purchase contract for any used vehicle. It’s the law. It’s worth noting that the MFA is valid for 120 days after the date it was issued. Once expired, a new assessment must be completed again by a certified journeyman technician. We cannot sell you a used vehicle “as is”. Also note, that a vehicle that doesn’t fully comply with the items listed on the MFA can still be sold. In the latter case Sherwood Ford would also provide the buyer with a description of the items that missing or do not comply in accordance with the Traffic Safety Act, Vehicle Equipment Regulation.
Will Sherwood Ford supply a CarFax report for my used vehicle?
The short answer is YES! Buyers rely on CARFAX Reports every day from Sherwood Ford to help them decide whether they’re interested in buying a used vehicle. Keep mind we can provide CARFAX Reports only for vehicles manufactured since 1981, when the 17-character VIN was standardized. By the way, the vehicle history report from CARFAX can be viewed online when researching a used a vehicle on our website. When you visit us, we’ll make sure you get a hardcopy. One of our product specialists will go through it with you before the sale of any used vehicle from Sherwood Ford.
How long can a vehicle be taken for a test drive?
You’ve taken the time to research and decide which vehicle you want to buy. Test driving is one of the most important steps in the process. We’ve found that a good test drive can take up to 30 minutes or less, so take your time if needed. You're making a big commitment and the test drive is when you'll decide whether the car is the right one for you. Please don’t forget to bring along your drivers license.
Do I need an appointment to buy a vehicle from Sherwood Ford?
Sherwood Ford welcomes guests who drop by at different times throughout the day and week, and sometimes it can get pretty busy. Our dealership makes every effort to have sufficient product specialists on hand to meet with you. To avoid any possible delay, we recommend pre-booking your appointment for a time and day that’s best suits your hectic schedule. We’ll have the vehicle clean and ready for you upon your arrival and ensure your visit is done quick and easy.
Do you sell lifted Ford F-150's?
Yes we have plenty of options for lifted trucks or will even help you build your own.
I need a new vehicle, but you don't have it in stock. How can you help me?
When you visit or call Sherwood Ford and can’t find exactly what you want, you have basically four choices: you can purchase a Ford vehicle already Factory Ordered and in transit, get us to special Factory Order what you want 4 to 6 months, we can try to find it at another dealership and get it for you, or you can make a choice out of our in-stock inventory. Whichever option you choose, we hope to make sure you are pleased with the friendly, knowledgeable and no-pressure experience you’ll have with our product specialists as our guest.
Is my vehicle still under warranty, and what does it cover?
Most new Ford vehicles come with a 3-year/60,000-kilometre bumper-to-bumper warranty and a 5-year/100,000-kilometre powertrain warranty. To check your specific vehicle's warranty status, we can look it up using your VIN during your appointment, or you can call us at (780) 449-3673. Your warranty typically covers manufacturing defects and certain component failures, but excludes wear items like brake pads, tires, and wiper blades.
Do you offer extended warranty or service plans?
Yes! We offer Ford Protect extended service plans that can provide coverage beyond your factory warranty. These plans can cover major components, provide roadside assistance, and even offer rental car reimbursement. Our Service Advisors can review available plans and pricing based on your vehicle's age, mileage, and your driving habits.
Will using your service center affect my warranty?
No, having your vehicle serviced at Sherwood Ford will not void your warranty. In fact, as an authorized Ford dealer, we use genuine Ford parts and factory-trained technicians, which helps maintain your warranty coverage. We also document all service in Ford's national database.
Can I supply my own parts for repairs?
While we appreciate customers wanting to save money, we cannot install customer-supplied parts. This policy protects you because we cannot warranty parts we didn't supply, and it ensures quality and safety standards. Additionally, installation of outside parts may affect your vehicle's warranty coverage.
Do l need to make an appointment for a software update?
Booking an appointment is needed to reserve a technician for any service concerns other than standard diagnostics. Please book online at www.sherwoodford.ca and go to the Service & Parts section, then to Service Center, then Schedule Service. Let us know if you need Our complimentary Valet Pickup Service.
Do you offer tire services, and what brands do you carry?
Yes, we offer complete tire services including sales, installation, balancing, rotation, and repairs. We carry a wide selection of tire brands to fit various budgets, including Michelin, Goodyear, Bridgestone, and Continental. Our Service Advisors can help you choose the right tires based on your vehicle, driving conditions, and budget.
What maintenance does my vehicle need at [X] kilometres?
Ford provides specific maintenance schedules based on your vehicle model and driving conditions. Common intervals include oil changes every 8,000-16,000 kilometres (depending on oil type), tire rotations every 8,000-12,000 kilometres, and transmission service around 48,000-96,000 kilometres. We can provide you with a customized maintenance schedule based on your specific vehicle and how you drive. You can also find this information in your owner's manual.
How often should I get an oil change for my Ford?
This depends on your engine type and driving conditions. Many modern Ford vehicles using synthetic blend or full synthetic oil can go 12,000-16,000 kilometres between changes under normal driving conditions. However, if you drive in severe conditions (frequent short trips, extreme temperatures, towing, or stop-and-go traffic), you may need more frequent oil changes—typically every 8,000 kilometres. Check your owner's manual or ask us to look up your specific vehicle's requirements.
Do you offer service packages?
Yes! We offer discounted maintenance packages that can save you money over time. Many of our service packages include a complimentary multi-point inspection, fluid top-offs, and tire pressure check. Contact us or check our website for current package offerings.
What's included in your multi-point inspection?
Our complimentary multi-point inspection includes checking your battery, belts, hoses, fluid levels, brakes, tires (including tread depth and pressure), lights, wipers, air filter, and suspension components. We'll also scan for diagnostic trouble codes and check your vehicle's overall safety. You'll receive a detailed report showing the condition of each item inspected, along with a video of the inspection so you can see exactly what our technicians found.
Do you accept insurance claims for repairs?
Yes, we work with all major insurance companies for collision and comprehensive repairs. We can provide estimates directly to your insurance company and help facilitate the claims process. For warranty repairs covered by your Ford warranty or extended service plan, we handle the authorization and billing directly.
What payment methods do you accept?
We accept cash, all major credit cards (Visa, MasterCard, American Express), debit cards, and personal checks (with valid ID).
Can I get a price estimate before service?
Absolutely! We always provide a written estimate before beginning any work on your vehicle. For routine maintenance, we can give you pricing over the phone. For repairs requiring diagnosis, we'll inspect your vehicle first, then contact you with a detailed estimate and explanation before proceeding. You must approve all work before we begin.
Do you offer military discounts?
Yes, we honour those who serve our country. We offer special discounts for active military and veterans on select services. Please mention your eligibility when scheduling your appointment and bring valid identification. Discounts cannot be combined with other offers.
Do I need a service appointment, or do you accept walk-ins?
While we do accept walk-ins based on availability, we highly recommend scheduling an appointment to ensure we can accommodate you at your preferred time and have the necessary parts and technicians available. Appointments also typically result in shorter wait times. You can schedule online, by phone, or through the FordPass app.
How long will my service take?
Service times vary depending on the work being performed. A standard oil change typically takes about an hour, while more complex repairs may take several hours or require your vehicle to stay overnight. When you schedule your appointment, we'll provide an estimated completion time. We'll also keep you updated if anything changes during service.
Do you have a customer waiting area with amenities (WiFi, coffee, etc.)?
Yes! Our comfortable customer lounge features complimentary WiFi, freshly brewed coffee and refreshments, comfortable seating, charging stations, a television, and clean restrooms. We want your wait to be as pleasant as possible. Our lounge also has a designated workspace if you need to catch up on work while you wait.
Will I receive a written estimate before work begins?
Yes, it's our policy and your right as a customer to receive a written estimate before we perform any work beyond what you originally authorized. If our technicians discover additional issues during service, we'll contact you with a detailed explanation and cost estimate. No surprise charges—we'll always get your approval first.
Do you offer mobile service?
Yes! We offer Mobile Service for a variety of smaller services that can be performed at your home or workplace. This convenient option saves you time and allows you to continue with your day while we service your vehicle. Contact us to learn which services qualify for mobile service and to schedule your appointment.
Do you offer valet service?
Yes! We offer complimentary valet service for your convenience. We can pick up your vehicle from your home or workplace, perform the necessary service at our facility, and return it to you when complete. This allows you to avoid disrupting your busy schedule. Contact us to arrange valet service when booking your appointment.
How do I know if my vehicle has any open recalls?
You can check for recalls by visiting Ford’s website at https://www.ford.com/support/recalls-details/ and entering your VIN, or by calling us with your VIN and we'll check for you. You can also check through the FordPass app. Ford will also mail recall notices to the registered owner's address on file.
Do you perform recall repairs, and is there a cost?
Yes, as an authorized Ford dealer, we perform all Ford recall repairs. Recall repairs are always FREE—there is no cost to you for parts or labor for safety recall work. We encourage you to address recalls promptly as they involve safety concerns. Contact us to schedule your recall repair, and we'll take care of everything.
Do you service electric/hybrid Ford vehicles?
Yes! Our technicians are factory-trained and certified to service Ford electric and hybrid vehicles, including the Mustang Mach-E, F-150 Lightning, and hybrid models. We have the specialized equipment and diagnostic tools required for high-voltage systems. We can perform everything from routine maintenance to complex electrical system repairs on your EV or hybrid.
Can you perform custom modifications or installations?
We can install many Ford accessories and perform certain modifications using Ford Performance parts and dealer-installed accessories. This includes items like bed liners, running boards, tonneau covers, roof racks, and performance upgrades. Custom modifications outside of Ford-approved accessories may need to be performed elsewhere, and some modifications can void your warranty. Consult with our Service Advisors about your specific needs.
Do you offer detailing or reconditioning services?
Yes, we offer professional detailing services including exterior wash and wax, interior deep cleaning, paint correction, ceramic coating, and headlight restoration. These services can be added to your service appointment or scheduled separately. Ask your Service Advisor for our current detailing packages and pricing.
We are a local business looking for commercial work trucks for our fleet of vehicles. What inventory of Ford trucks and other fleet vehicles are available from Sherwood Ford?
You'll find the right solutions for all your commercial fleet needs, for both work vehicles and service. Our team are specially dedicated and trained to handle the Ford lineup of commercial & fleet vehicles Built Ford Tough including F-150, Super Duty, Chassis Cab, Cutaway, E-Series, and Transit. Now is a great time to add tough Ford vehicles like these to your workforce.
What qualifies a business for fleet pricing or a fleet account?
In Canada, any business with five or more vehicles registered commercially can qualify for fleet incentives. Larger fleets (15+ units) may access national volume pricing through Ford Fleet or FMC accounts.
How many vehicles do I need to buy to get fleet discounts?
You don’t have to buy them all at once — Ford Fleet recognizes cumulative purchases over a 12-month period.
What’s the difference between retail and fleet sales pricing?
Fleet pricing removes consumer incentives (cash rebates, retail APRs) and replaces them with commercial discounts, extended warranties, and upfitter allowances designed for business use.
Can I finance fleet trucks through Ford Credit?
Yes. Ford Credit offers Commercial Line of Credit (CLOC) financing that pre-approves your business to buy vehicles as needed without reapplying each time. Perfect for seasonal or project-based fleets.
Do you sell pre-owned or upfitted fleet trucks?
Absolutely. We carry used service bodies, flat decks, welding units, and crane trucks that have already been spec’d for heavy work — a faster, lower-cost option than new ordering.
What kind of upfitting can you handle in-house??
LEVEL KITS, HEADACHE RACKS, BEACON LIGHTS, BUGGY WHIPS, 2 WAY RADIOS, INVERTERS, SAFETY EQUIPMENT such as 1st aid kits and roadside assistance kits, FIRE EXTINGUISHERS, TOW ROPES, ROLLING CARGO BEDS, CANOPIES,LADDER RACKS, BED LINERS, SEAT COVERS, FLOOR LINERS, WINTER FRONTS, PAINT PROTECTION FILM, STROBE LIGHTS, RUNNING BOARDS, TIRES, WHEELS, GRILL GUARDS. We coordinate body installs for VMAC, Stellar, Vanair, Miller, and Reading service bodies, cranes, welders, and power units. You choose the configuration; we deliver the truck turnkey.
How long does it take to get a new fleet unit built and delivered?
Standard pickups can arrive in 8–12 weeks, while heavy service bodies or crane trucks can take 16–20 weeks depending on chassis allocation and upfitter lead times. We’ll keep you updated weekly.
Can you help spec a truck for my trade or application?
Yes — our fleet managers work directly with engineers and upfitters to match payload, PTO, electrical draw, and crane ratings to your exact job. You’ll get CAD layouts before you order.
Do you offer demo or trial units?
For qualifying businesses, yes. We often have demo units for short-term evaluation so you can test the setup before committing to a full fleet purchase.
Can we lease fleet trucks instead of buying?
Definitely. Fleet leasing spreads costs and allows rotation of newer trucks every 3–5 years. We offer open-end, closed-end, and TRAC leases through Ford Credit and leasing partners.
How does fleet ordering work compared to retail?
Fleet orders go directly through Ford’s Fleet Order Bank with allocation priority for commercial customers. You’ll receive a fleet FIN code and production tracking just like large national accounts.
Can I mix different truck types in one fleet deal?
Yes. Fleet pricing applies across Ford’s lineup — from F-150s to F-750s, plus vans and SUVs. You can mix vehicles for various divisions under one fleet account.
Do you handle out-of-province or remote deliveries?
Yes. We routinely deliver units across Western Canada and can arrange drop-ship or remote site delivery straight from factory to your yard or project site.
What warranty coverage do fleet vehicles get?
Fleet trucks receive the same basic vehicle factory warranty (36 month/60,000 km) as retail, and a fleet exclusive powertrain warranty (60 month/160,000km). Both warranty’s give you the option to add Ford ESP Commercial Extended Coverage or custom maintenance packages that align with your duty cycle.
Can you handle trade-ins from multiple locations?
Absolutely. Our appraisal team can value trade-ins from different branches or job sites and coordinate pickup and delivery logistics.
Do you offer fleet management or telematics support?
Yes! Ford Pro™ Telematics is available for real-time tracking, idle time reporting, maintenance alerts, and driver behaviour insights, all included in most new commercial programs.
What’s the advantage of buying fleet through a dealership instead of a national broker?
Local dealerships offer faster service, personal support, and parts priority — plus we handle registration, upfitting, and warranty on-site. Brokers can’t match that level of post-sale service.
Can you help with decals and branding?
Yes. We work with local vinyl and wrap partners to deliver trucks fully branded and road-ready when you pick them up.
What’s the resale value on heavy service or welding trucks?
Properly maintained service bodies hold value exceptionally well. Even 8- to 10-year-old units with 200,000 km often retain 40–50% of their original cost if the equipment is functional.
Do you sell to government or utility fleets?
Yes! We’re approved to supply municipal, provincial, and utility tenders and can quote directly on large RFPs. Our team is familiar with documentation, compliance, and delivery protocols for public entities.
Do you only sell genuine Ford parts?
We carry Genuine Ford and Motorcraft parts, as well as Omnicraft parts for most other makes and models. This allows us to offer a range of price points without compromising quality.
What is the difference between Ford, Motorcraft, and Omnicraft parts?
Ford Parts are original equipment (OEM) and match exactly what your vehicle came with from the factory. Motorcraft parts are high-quality replacements designed for Ford and Lincoln vehicles. Omnicraft is designed for non-Ford brands, offering high-quality, competitively priced parts.
How do I know which part fits my vehicle?
Provide your VIN (Vehicle Identification Number) and we’ll confirm the exact part that fits your vehicle. This prevents ordering errors and ensures compatibility.
Can I order parts online?
Yes. You can browse and request parts online at sherwoodfordpartscanda.ca. Once your request is submitted, our team will verify fitment and ship your completed order.
Can you install the parts I buy?
Absolutely. We can schedule an appointment with Sherwood Ford Service to install any parts or accessories purchased through us.
Do you offer aftermarket accessories?
Yes. In addition to Ford Accessories, we also offer aftermarket options such as lift kits, wheels, performance exhaust, lighting upgrades and more.
Do Ford parts come with a warranty?
Yes. Most Ford and Motorcraft parts include a 24-month warranty, and select parts qualify for extended coverage when installed by our service department.
Can I return or exchange a part?
New, unused parts in original packaging may be eligible for return or exchange. Electronics and special-order items may have restrictions. Ask us for details before purchasing.
Do you price match?
We review price match requests on a case-by-case basis to ensure fairness and accuracy. Bring us the quote and we’ll take a look.
How long does it take to get a special-order part?
Most special orders arrive in 2–5 business days. Some specialty or performance parts may take longer depending on availability.
Can I buy tires from Sherwood Ford Parts?
Yes. We sell a full range of brand name tires for all vehicle makes and models and often run seasonal tire promotions.
What accessories are most popular for trucks?
Tonneau covers, Running boards, Ford remote starters, Leveling/lift kits, All-weather floor liners, Mud flaps, Trailer towing upgrades.
Do you offer remote starters?
Yes. We offer Ford remote start systems designed specifically for your vehicle, and we can schedule installation.
Do you sell performance parts?
Yes. We offer performance accessories such as exhaust systems, air intakes, brakes, suspension upgrades, and official Roush Performance parts.
Can I get help choosing accessories to personalize my vehicle?
Absolutely. Tell us how you use your vehicle and the look/function you want. Our accessories specialist will help you compare the best options.
Do you carry fleet or commercial vehicle parts?
Yes. We support fleet, industrial and commercial customers, including Super Duty, Transit, and F-550 equipment builds.
Can you key or program a new key fob?
Yes. Bring your vehicle and current key (if available) and our service team can program replacements or extras.
Do you sell touch-up paint?
Yes. We carry Ford OEM touch-up paint matched to your vehicle’s factory color code.
Do you offer accessories for Bronco and Bronco Sport?
Yes! Popular accessories include tube doors, roof racks, all-weather mats, trail armor, lighting kits, storage solutions and more.
Can I finance parts or accessories?
Yes. If you’re installing your parts through our service department, you may be able to add the cost to your service financing options or vehicle financing depending on eligibility.