ford roadside assistance

Helpful Ford Roadside Assistance Information

What happens when I call Ford Roadside Assistance?

While we hope you never have to call Ford Roadside Assistance, stuff happens! Whether you’re in an accident, have a flat tire, or experience engine problems, you can have more peace of mind behind the wheel when you know there’s someone standing by 24/7 to help.


Available services from the Ford Roadside Assistance include towing, battery jump start, flat tire change, fuel delivery, and lock out assistance.

When you call Ford Roadside Assistance, this is what you’ll be asked:

  • Your current location
  • Vehicle Identification Number (VIN) *and where it’s located below:
    • Driver’s side door jamb
    • Windshield/dashboard (visible from the outside)
    • Vehicle title
    • Vehicle registration
    • Finance statements
    • Insurance documents
  • Vehicle make and model
  • Vehicle color
  • License plate number

If you need Roadside Assistance in Canada, call 1-800-241-3673.

What if you have an emergency?

If you have an emergency, please call 911, the police, fire department, or your nearest hospital for assistance.

RELATED: What’s included with Ford Canada roadside assistance?

How do I know if my vehicle is covered by Roadside Assistance?

If you have a Ford or Mercury vehicle from 2007 or newer you receive 5 years or 60,000 miles (whichever comes first) of service.

If you have a Ford or Mercury vehicle from 2006 or earlier you receive 3 years or 36,000 miles (whichever comes first) of service.